Return & Refund Policy

At ushqwirelessllc, your satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If for any reason you’re not satisfied with your purchase, our return and refund policy ensures that you are fully supported.

1. Return & Exchange Guarantee

We offer a 30-day free return and exchange policy. You may return or exchange any item within 30 days from the delivery date, no questions asked. This gives you time to try our products risk-free.

2. No Fees, No Hassles

There are no restocking fees or processing charges. All returns and exchanges are completely free of charge, including shipping costs, as part of our commitment to customer satisfaction.

3. Conditions for Return

To be eligible for a return or exchange:

  • The item must be unused, undamaged, and returned in its original packaging.
  • A valid proof of purchase (such as an order confirmation or receipt) is required.
  • Products that are personalized, customized, or on clearance may not be eligible unless defective.
  • Items damaged through improper use or handling are not eligible for refund.

4. Return Shipping

We cover the entire cost of return shipping. A prepaid shipping label will be sent to you upon request via email. Simply print it out and attach it to your package. Then drop it off at your nearest carrier location or schedule a pickup.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within 5 to 7 business days to your original payment method.
  • If your refund is delayed beyond this time, please contact our support team for assistance.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

If you’d like to exchange an item (for example, a different phone model or color), just reach out and we’ll arrange it quickly. Exchanges follow the same 30-day policy and are also free of charge.

7. Damaged or Defective Items

If you receive a defective or damaged product, please contact us immediately with a description and photo evidence. We will prioritize your case and ship a replacement or issue a full refund at no extra cost.

8. Cancellations

Orders may be canceled within 12 hours of placement. After this time, your order may already be in processing or shipped. If your order has shipped, you can still return it under our 30-day policy.

9. How to Start a Return

To begin your return or exchange process, simply contact our customer support with your order number and reason for return. We will respond promptly with instructions.

Contact Information

If you have any questions, issues, or feedback, please don’t hesitate to get in touch:

We are committed to ensuring that every customer is satisfied with their experience at Naukid. Thank you for shopping with us!

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