At ushqwirelessllc, your satisfaction is our top priority. We are committed to providing high-quality mobile accessories and an easy, worry-free shopping experience.
If for any reason you are not satisfied with your purchase, our 30-day return and refund policy ensures that you are fully supported.
1. 30-Day Return & Exchange Guarantee
We offer a 30-day free return and exchange policy from the date your order is delivered — no questions asked.
This allows you to try our products with complete confidence.
2. No Fees, No Hassles
All returns and exchanges are 100% free — no restocking fees, no hidden charges.
We cover the return shipping costs as part of our customer satisfaction commitment.
3. Conditions for Return
To qualify for a return or exchange:
- The item must be unused, undamaged, and in its original packaging.
- You must provide a proof of purchase (order confirmation or receipt).
- Customized, personalized, or clearance items are non-returnable unless defective.
- Items damaged due to misuse or improper handling are not eligible for refund or replacement.
4. Return Shipping
We make returns simple.
A prepaid return shipping label will be sent to you by email upon request.
Just print the label, attach it securely to your return package, and drop it off at the nearest carrier location — or schedule a pickup.
5. Refund Process
Once your return is received and inspected:
- Approved refunds are issued within 5–7 business days to your original payment method.
- You will receive an email confirmation once your refund has been processed.
- Original shipping charges (if any) are non-refundable unless the return is due to our error.
If your refund is delayed beyond 7 business days, please contact our support team.
6. Exchanges
Need a different model, color, or item? No problem!
You can exchange your product within 30 days of delivery at no extra cost.
Contact us and we’ll quickly arrange the exchange for you.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with a brief description and photo of the issue.
We will send you a replacement or full refund at no additional charge.
8. Order Cancellations
You may cancel your order within 12 hours of placing it.
If the order has already been processed or shipped, it cannot be canceled — but you can still return it once it arrives under our 30-day policy.
9. How to Start a Return or Exchange
To begin your return or exchange:
- Email us at info@ushqwirelessllc.com or call +1 (661) 373-8021.
- Include your order number and the reason for return.
- We’ll reply promptly with step-by-step instructions and your prepaid return label.
10. Contact Information
For any questions or concerns, please reach out to us:
Email: info@ushqwirelessllc.com
Phone: +1 (661) 373-8021
Hours: Monday–Friday, 9AM–6PM EST